Frequently Asked Questions

(click to expand)

What are your hours of operation?

Where are you located?

What is required prior to shooting on the range?

Do I need to purchase Ammo and Targets from CrossRoads?

Do I have to be a member?

How do I become a member?

It is easy. Just stop into the store or browse online, complete the registration process and attend an orientation. Orientations are offered on an as needed basis. You do not need an appointment. Members receive a variety of different benefits based on level, and will be able to take advantage of various promotions and specials held throughout the year available to only members.

Click here for membership plans & options

How many lanes are in your indoor range?

How old do you need to be to shoot at CrossRoads?

What do I need to purchase a long gun?

What do I need to purchase a handgun?

To purchase a handgun in Iowa, you will need to be at least 21 years old, be an Iowa resident, and possess a valid Iowa Annual Permit to Acquire Pistols/Revolvers or an Iowa Permit to Carry Weapons.
You will need government issued picture identification to confirm identity and government issued identification/documentation that confirms your current address and Iowa residency.
A valid Iowa Driver License with your current address will satisfy the photo identification, current address, and Iowa residency requirements.

Where do I apply for an Iowa permit to acquire or an Iowa permit to carry?

To apply for either an Iowa Permit to Acquire or an Iowa Permit to Carry, you must go to the Sheriff’s website or office in the county which you reside. You will be required to fill out paperwork to facilitate a background check, show valid government identification to confirm your identity, and show proof of your current address. The Iowa Permit to Acquire generally costs $15 and the Iowa Permit to Carry Weapons generally costs $55. Most Sheriff Departments only accept cash.

Polk County shortcut here

I have a permit. Do I still need to fill out the paperwork to purchase a firearm?

Do you do FFL Transfers?

Store Policies

Merchandise Returns

Firearms – Returns allowed within 14 days if:

In original packaging, includes all original accessories, and only with original sales receipt
No Cash refunds, in-store credit only
Subject to 10% Restocking fee

Ammunition – All Sales final, no exceptions.

Accessories – Returns allowed within 14 days if:

In original packaging, includes all original accessories, and only with original sales receipt
CrossRoads reserves the right to provide in-store credit or gift card for refund amount in lieu of cash refund for purchases over $10
Subject to 10% Restocking fee

Firearms Transfers

NFA (Suppressors – click here)
Handgun/Long Gun
1. A $30.00 fee per firearm will be assessed upon delivery to the customer.
2. $15.00 for additional transfers on same purchase. (More than 1 gun at a time).
Transfer only allowed to the person listed on the invoice of the delivered product. The customer must be of legal age, an Iowa resident with a valid Iowa driver’s license or identification card that shows their current address.
Handguns, you must possess a valid Iowa Permit to Acquire or Permit to Carry.
Long guns, be required to pass the required criminal background check before receiving your transfer, unless holding a valid permit.
If you fail the criminal background check, you will be required to pay the shipping charges to return the firearm back to the original sender. No one else will be able to come in and pick the firearm up for you after a denial per ATF regulations.
CrossRoads will contact you when your item has been processed and is ready for pickup.
DO NOT rely on the shipping confirmation as notice of pickup
Upon submission, we will make every attempt to contact the Seller within 24 hours to initiate the transfer.
You will be notified via email when your purchase has arrived and been processed in.
Received merchandise will be forfeited to the possession of CrossRoads if not transferred within 30 days unless written request is received prior to 30 days.
1. Daily storage fee may be assessed at the sole discretion of CrossRoads

Special Orders

CrossRoads is happy to special order products not in stock. Please note the following conditions of special orders:

Accessories (non-serialized items)

Products under $100: Prepayment of 100% is required at time of entered order
Products over $100: 50% deposit to be paid at time of order, balance due upon receipt of product
Failure to pickup special order within 30 days of notice of arrival may result in forfeiture, restocking fee or penalties at the sole discretion of CrossRoads
Special Order Sales Are Final, Refunds will not be made.
Clothing items (5.11) are 100% non-refundable if special ordered. Consider direct web order from 5.11 if unsure of size,color or concerns of product acceptance.

Firearms or Serialized items

50% deposit to be paid at time of order, balance due upon arrival of product
Failure to pickup special order within 30 days of notice of arrival may result in forfeiture, restocking fee or other penalties at the sole discretion of CrossRoads

Handwritten quotes slips are not special orders. All attempts will be made to locate products on these quotes slips, however quantity and availability not guaranteed.

Layaways

Only New Firearms are eligible for this program.

The layaway plan is very simple to use. Upon receipt of your non refundable 50% deposit (bank check, money order or credit card), we will secure your firearms(s) from our inventory and activate your 60 day Layaway Plan.

During the 60 Day Layaway period, you can either make several payments, or just make one final payment at the end of 60 days, at which time we will transfer your firearm(s) to you.

UNDER NO CIRCUMSTANCES WILL A LAYAWAY BE HELD LONGER THAN 60 DAYS.

If, after 60 days, we have not received payment in full, your Layaway Plan will automatically be canceled and any/all payments will NOT be refunded.

Items on a layaway cannot be changed once the 50% deposit has been received. If a layaway is cancelled prior to 60 days the 50% deposit will NOT be refunded.

[/accordion-item]

Consignments

CrossRoads is happy to consign your firearm for sale to the local and national markets. We will use GunBroker for online national listings.

Consignment Policy:

Period – 90 days at a time
Fees – $25 intake and setup fee; 20% of sold price at sale
Payment to You – choice of in-store credit, gift card, or company check
- Company Check payment will be made 7-10 business days after item has sold