Frequently Asked Questions
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What are your hours of operation?
April thru Oct
- Closed Monday
- 10:00 AM to 8:00 PM Tuesday through Friday
- 9:00 AM to 7:00 PM on Saturday
- 12:00 (Noon) PM to 5:00 PM on Sunday
Nov thru Mar
- 10:00 AM to 8:00 PM Monday through Friday
- 9:00 AM to 7:00 PM on Saturday
- 12:00 (Noon) PM to 5:00 PM on Sunday
Where are you located?
We are located at 5550 Johnston Drive, Johnston, IA. Just north I 80/35 off Merle Hay Road.
What is required prior to shooting on the range?
All participants are required to complete a registration, waiver of liability and acknowledgement of range rules prior to being assigned a lane. To speed up your check in process by clicking on the WAIVER tab at the bottom portion of this page.
Do I need to purchase Ammo and Targets from CrossRoads?
NO – you may bring in your own targets, ammo, etc, however reloads are not allowed. We do offer a full selection of popular targets and affordable range loads for purchase at discounted prices.
Do I have to be a member?
No, we do not require participants to become members. CrossRoads is open to the public on a walk-in basis.
How do I become a member?
It is easy. Just stop into the store or browse online, complete the registration process and attend an orientation. Orientations are offered on an as needed basis. You do not need an appointment. Members receive a variety of different benefits based on level, and will be able to take advantage of various promotions and specials held throughout the year available to only members.
Click here for membership plans & options
How many lanes are in your indoor range?
CrossRoads has 17 lanes complete with modern shooting booths and automated target retrieval systems. There are 3 separate ranges with distances are up to 25 yards.
How old do you need to be to shoot at CrossRoads?
- Under Iowa Law, children 17 and younger may shoot long guns or handguns (under 21) under parental or legal guardian supervision, or under the direct supervision of another authorized person with express consent from the parent or legal guardian in this waiver.
- Individuals 18 and older will be permitted to shoot a long gun alone.
What do I need to purchase a long gun?
To purchase a long gun in Iowa, you will need to be at least 18 years old. You will need government issued picture identification to confirm identity and government issued identification/documentation that confirms your current address. A valid drivers license with your current address will satisfy both requirements.
What do I need to purchase a handgun?
- To purchase a handgun in Iowa, you will need to be at least 21 years old, be an Iowa resident, and possess a valid Iowa Annual Permit to Acquire Pistols/Revolvers or an Iowa Permit to Carry Weapons.
- You will need government issued picture identification to confirm identity and government issued identification/documentation that confirms your current address and Iowa residency.
- A valid Iowa Driver License with your current address will satisfy the photo identification, current address, and Iowa residency requirements.
Where do I apply for an Iowa permit to acquire or an Iowa permit to carry?
To apply for either an Iowa Permit to Acquire or an Iowa Permit to Carry, you must go to the Sheriff’s website or office in the county which you reside. You will be required to fill out paperwork to facilitate a background check, show valid government identification to confirm your identity, and show proof of your current address. The Iowa Permit to Acquire generally costs $15 and the Iowa Permit to Carry Weapons generally costs $55. Most Sheriff Departments only accept cash.
Polk County shortcut here
I have a permit. Do I still need to fill out the paperwork to purchase a firearm?
Yes. All customers must complete a Form 4473 prior to purchasing any firearm. The Iowa Annual Permit to Acquire or the Iowa Annual Permit to Carry is an exemption from conducting a FBI NICS check, but is not an exemption from completing a Form 4473.
Do you do FFL Transfers?
Yes, Please see the full policy and complete the simple online form here
Store Policies
Merchandise Returns
Firearms – Returns allowed within 14 days if:
- In original packaging, includes all original accessories, and only with original sales receipt
- No Cash refunds, in-store credit only
- Subject to 10% Restocking fee
Ammunition – All Sales final, no exceptions.
Accessories – Returns allowed within 14 days if:
- In original packaging, includes all original accessories, and only with original sales receipt
- CrossRoads reserves the right to provide in-store credit or gift card for refund amount in lieu of cash refund for purchases over $10
- Subject to 10% Restocking fee
Firearms Transfers
- NFA (Suppressors – click here)
- Handgun/Long Gun
- A $30.00 fee per firearm will be assessed upon delivery to the customer.
- $15.00 for additional transfers on same purchase. (More than 1 gun at a time).
- Transfer only allowed to the person listed on the invoice of the delivered product. The customer must be of legal age, an Iowa resident with a valid Iowa driver’s license or identification card that shows their current address.
- Handguns, you must possess a valid Iowa Permit to Acquire or Permit to Carry.
- Long guns, be required to pass the required criminal background check before receiving your transfer, unless holding a valid permit.
- If you fail the criminal background check, you will be required to pay the shipping charges to return the firearm back to the original sender. No one else will be able to come in and pick the firearm up for you after a denial per ATF regulations.
- CrossRoads will contact you when your item has been processed and is ready for pickup.
- DO NOT rely on the shipping confirmation as notice of pickup
- Upon submission, we will make every attempt to contact the Seller within 24 hours to initiate the transfer.
- You will be notified via email when your purchase has arrived and been processed in.
- Received merchandise will be forfeited to the possession of CrossRoads if not transferred within 30 days unless written request is received prior to 30 days.
- Daily storage fee may be assessed at the sole discretion of CrossRoads
Special Orders
CrossRoads is happy to special order products not in stock. Please note the following conditions of special orders:
Accessories (non-serialized items)
- Products under $100: Prepayment of 100% is required at time of entered order
- Products over $100: 50% deposit to be paid at time of order, balance due upon receipt of product
- Failure to pickup special order within 30 days of notice of arrival may result in forfeiture, restocking fee or penalties at the sole discretion of CrossRoads
- Special Order Sales Are Final, Refunds will not be made.
- Clothing items (5.11) are 100% non-refundable if special ordered. Consider direct web order from 5.11 if unsure of size,color or concerns of product acceptance.
Firearms or Serialized items
- 50% deposit to be paid at time of order, balance due upon arrival of product
- Failure to pickup special order within 30 days of notice of arrival may result in forfeiture, restocking fee or other penalties at the sole discretion of CrossRoads
Handwritten quotes slips are not special orders. All attempts will be made to locate products on these quotes slips, however quantity and availability not guaranteed.
Layaways
Only New Firearms are eligible for this program.
The layaway plan is very simple to use. Upon receipt of your non refundable 50% deposit (bank check, money order or credit card), we will secure your firearms(s) from our inventory and activate your 60 day Layaway Plan.
During the 60 Day Layaway period, you can either make several payments, or just make one final payment at the end of 60 days, at which time we will transfer your firearm(s) to you.
UNDER NO CIRCUMSTANCES WILL A LAYAWAY BE HELD LONGER THAN 60 DAYS.
If, after 60 days, we have not received payment in full, your Layaway Plan will automatically be canceled and any/all payments will NOT be refunded.
Items on a layaway cannot be changed once the 50% deposit has been received. If a layaway is cancelled prior to 60 days the 50% deposit will NOT be refunded.
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Consignments
CrossRoads is happy to consign your firearm for sale to the local and national markets. We will use GunBroker for online national listings.
Consignment Policy:
- Period – 90 days at a time
- Fees – $25 intake and setup fee; 20% of sold price at sale
- Payment to You – choice of in-store credit, gift card, or company check
- Company Check payment will be made 7-10 business days after item has sold